By Chris Rodgers:

“Whatever happens in practice, then, (whether ‘good, ‘bad’, or ‘indifferent’) is not determined by formally designed structures and accountability systems. It emerges instead from the widespread interplay of myriad local interactions.”

and

“It’s in the detail of people’s moment-to-moment exchanges that organization is enacted and ‘outcomes’ emerge. Managers would therefore do well to direct their attention towards the quality of people’s participation in this ongoing interactional process.”

Read more …

Advertisements