By Rob Warwick and Pete Burden

“In academia, and in management consulting, we tend to put a lot of emphasis on induction and deduction, as if conversation was somehow a mostly rational process. When this way of thinking suggests that we are often in a process of abduction.”

and

“We may often be tempted to seek a resolution to a paradox. To collapse awareness of paradox, and to quickly take the view of ‘job done’. In practical terms, there might be pressure to do this. But paradoxes cannot be resolved, they can only be lived. People ‘rub along’ together, and it is through the process of interacting that understanding emerges.”

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